Frequently Asked Questions

Please read our FAQ before sending us a message.

Standard delivery charges for European countries typically range from $4 to $6 USD. For Canada and Australia, the cost is generally $4 to $5 USD. Shipping to Japan and South Korea is usually $4 USD. Please note that due to current high tariffs, shipping to the United States currently costs $9 USD or more.

Our packages are shipped from China, primarily using SF Express for standard delivery. Typically, delivery to the USA, Canada, the UK, Australia, Japan, South Korea, Singapore, Thailand, and Malaysia takes approximately 10 to 15 business days. For European countries such as Germany, France, Italy, Spain, Sweden, Austria, Belgium, Switzerland, the Netherlands, Norway, and Finland, please allow 15 to 25 business days for delivery.For customers who require faster delivery, we offer expedited shipping options via DHL, UPS, and FedEx. If you need your package sooner, please contact us directly to arrange for expedited shipping and to pay the associated additional fees.

Once your payment is processed, we will ship your order promptly within one business day. The tracking number for your package will be sent to both your PayPal account and your email address. You can track your shipment later through the following websites: https://www.sf-international.com/ and https://www.17track.net/en.

We accept major payment methods including PayPal, Visa, Mastercard, American Express, Google Pay, and Amazon Pay

If you have any questions, please feel free to contact us via Messenger at www.facebook.com/caiwufree or by sending us an email at caiwufree@gmail.com.Due to the time difference between China and your location, please allow us 12 to 48 hours to respond. Rest assured, we will do our best to address your inquiries as promptly as possible.